We are sorry that you have a complaint about an order or our services. We are happy to solve this together with you. Report your complaint via the contact options on our contact page. You will then receive a substantive response from us within three working days. You can also submit your complaint to the Disputes Committee via the European ODR Platform (see http://ec.europa.eu/consumers/odr/).
Do you have specific questions about the spending options of the gift card you received? Then go to the customer service of the gift card in question. There you will find clear answers to many questions in the frequently asked questions. Are you not happy with how we handled your complaints? Then you can submit your complaint to the Thuiswinkel Disputes Committee, PO Box 90600, 2509 LP in The Hague (www.sgc.nl).